Shipping & Returns
TRACKING YOUR ORDER
Click here to track your order. Once your order ships, you will receive a confirmation email with a shipment tracking number. Please allow 1-2 business days for order processing and 1-5 business days for shipping, depending on the selected shipping method. UPS delivers Monday-Friday. If you have questions about shipping or tracking your order, our Concierge Team are available to assist you 8:30 a.m. to 7:30 p.m. Eastern Standard Time, click here.
U.S. SHIPPING OPTIONS
skinbetter.com ships to the contiguous United States via UPS Ground for $5.99 or COMPLIMENTARY shipping for orders over $99. Orders shipping to Alaska or Hawaii must ship via 2nd Day Air.
- $5.99 Flat Rate UPS® Ground for orders less than $99 – 3-5 business days
- Complimentary UPS® Ground for orders $99 or greater – 3-5 business days
- UPS 2nd Day Air® – 2 business days after ship date
- UPS Next Day Air® – Next business day after ship date
U.S. TERRITORIES AND INTERNATIONAL SHIPPING
At this time, skinbetter.com does not ship to U.S. territories or to international addresses.
ORDER PROCESSING & SHIPPING GUIDELINES
- Shipping is contingent on stock availability and payment authorization.
- skinbetter science does not guarantee same-day shipping.
- Shipping rates, sales tax and other fees will be calculated at checkout, if applicable.
- Orders are shipped on business days only and are not processed on weekends or US federal holidays.
- Expedited delivery methods may require a signature upon delivery.
- skinbetter science is not responsible for any lost or stolen packages.
After your order has shipped, you will receive a Shipping Confirmation email with tracking information so that you may check status of the order at your convenience.
RETURNS AND EXCHANGES
We strive to exceed the expectations of our customers with our products and dedicated service. We stand behind our products and are committed to providing customers with the most effective and highest quality professional skin care products on the market. If the product you purchased at skinbetter.com did not meet your expectations, please feel free to contact our Concierge Team by clicking here.
Important Information Regarding Returns
- Prior authorization is required on all returns.
- Our Concierge Team is available Monday through Friday, 8:30 a.m. to 7:30 p.m. Eastern Standard Time. You can contact our Concierge Team by clicking here.
- We only accept the return of products originally purchased through the skinbetter.com website. If you would like to return a product purchased from one of our authorized partners, please contact them directly regarding your return.
- Returned items are subject to inspection. All printed materials, promotional items, accessories, and any original product packaging must be returned. Returned products may not be altered or damaged.
- We are not responsible for return packages that may be lost or damaged in transit.
- Repeated return requests are subject to review. We reserve the right to deny multiple refunds to an individual who has repeatedly returned products.
- Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request.
- We do not accept any product returns, exchanges, or refunds after 30 days from the date of purchase.
PROBLEMS WITH AN ORDER
Please contact us directly by email or call 1.800.538.5600 to speak with our Concierge Team Monday through Friday from 8:30 a.m. to 7:30 p.m. Eastern Standard Time.