FAQs
GENERAL INQUIRIES
Comments & Suggestions
We greatly value your business and trust in skinbetter science; and as always, we welcome your comments and suggestions regarding our products and any aspect of your skinbetter science experience. Please contact our Concierge Team. Our team can also be reached at 1.800.538.5600.
Authorized Retailers
skinbetter science products are available only through Authorized Physician Partners. If you are interested in purchasing our products, please click here to Find a Professional near you.
Purchase at skinbetter.com
We believe patients can achieve their best outcomes by working with a professional and require all purchases to be made through one of our authorized physician practices. For your convenience, each authorized partner has an exclusive skinbetter science online store where you can order products shipped directly to your door. You can register to shop online now by visiting our Find a Professional page and searching for a provider by zip code (or by name if you already have a provider). Click the Register to Buy button to create an account and shop instantly.
Career Opportunities
We are looking for exceptional talent – people who believe in building strong partnerships, are not afraid of challenge and have an entrepreneurial spirit. We are passionate about our business and seek those who share our passion and work ethic. Please submit an application.
BRAND QUESTIONS
How are skinbetter science products different from other skincare lines?
Our patented and award-winning products are developed and studied by a diverse team with decades of experience in clinical research and development and furthered by a continued commitment to the study of skincare science and the on-going introduction of new technologies exclusively through authorized professionals. Our commitment to science and innovation in skincare is paired with beautiful packaging and elegant formulations, delivering an effective and luxurious experience to those who are serious about their skincare.
Where can product ingredient information be found?
The ingredients for each of our products are featured on their individual product pages.
PRODUCT QUESTIONS
Are skinbetter science products tested on animals?
No, skinbetter science does not test and has never tested any of its products on animals.
Why can’t I see how much product is left in your bottles?
skinbetter science packaging is thoughtfully designed to fully dispense from the inner bottle, giving you access to as much product as possible. This product features an airless container to help maintain the benefits of our proprietary formulations over the course of their shelf life. Our twist-up pumps control the amount of product dispensed and prevent leakage during travel and storage. And speaking of travel, this product is air travel friendly!
Can I use skinbetter science products if I am pregnant or nursing?
While skinbetter science stands by the integrity and safety of all our products, we recommend you consult with your doctor or medical practitioner before starting any new routine while you are pregnant or nursing.
Are skinbetter science products safe to use on sensitive skin?
If you are using any skincare product for the first time, we suggest you test a small amount on the inside of your arm or underneath the angle of your jaw line to eliminate the possibility of an allergic reaction or individual sensitivity. Allow at least 24 hours to pass. If no reaction has occurred, the product should be safe for you to use.
What order do I apply the products?
Please see our Recommended Order of Application below.
Click here to download the full Skincare Regimen PDF
ACCOUNT QUESTIONS
How do I get a login on skinbetter.com?
You must register with a skinbetter Authorized Physician Partner to purchase products on skinbetter.com. Locate a provider by visiting our Find a Professional page and register by clicking the Register to Buy button.
How do I unsubscribe from skinbetter science emails?
To unsubscribe, scroll down to the bottom of the email and look for the “Unsubscribe” link. Click the link to unsubscribe from future communications from skinbetter.com.
Can I change my Provider?
Yes. Simply click here or log into your account and click “Change Professional” from the navigational menu on the left. From there, search by name or zip code to change your provider.
ORDERING QUESTIONS
How do I place an order?
To place an order, you must first register with your skinbetter Authorized Physician Partner. To locate and register a skinbetter Authorized Physician Partner, search for your provider (or find one near you) at Find a Professional, click the Register to Buy button associated with your chosen provider and register to shop in their skinbetter online store.
What if I am having problems placing an order online?
If you currently have an account with skinbetter science and are having issues placing an order, please contact our Concierge Team. We will be happy to assist you with your order.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with tracking information. Please allow 1-2 business days for order processing and 1-5 business days for shipping depending on the selected shipping method.
UPS Ground: 3-5 Business Days
UPS 2nd Day Air: 2 Business Days
UPS Next Day Air: 1 Business Day
How can I change or cancel my order after it has been submitted?
If you have already placed your order and need to cancel or change it, please contact our Concierge Team.
What are the shipping costs?
We provide a flat rate of $5.99 for standard shipping for orders less than $99. Orders $99 or greater ship FREE! Our standard shipping method typically arrives between 3 to 5 business days from the day of shipment, depending on the customer’s location.
If you would like your order expedited, we offer UPS 2nd Day Air and UPS Next Day.
What should I do if there is a shipping error on my order?
Simply contact our Concierge Team, and we will be happy to assist you.
What is the process to return a product?
We strive to exceed the expectations of our customers with the products and service we provide. We stand behind our products and are committed to providing our customers with the most effective and highest quality professional skincare products on the market. If the product you purchased did not meet your expectations, please feel free to contact our Concierge Team during business hours. Please review our Return Policy.
What if my product was received damaged - what should I do?
We take pride and care in providing an outstanding customer experience during the time it takes for the product to reaches you. In the event that there is damage to your product during shipment, we apologize for the inconvenience and will work to correct the situation promptly. In order to facilitate the return or exchange process, please contact our Concierge Team.
HOLIDAY SHIPPING DEADLINES
We recommend placing your order by 5pm ET on the shipping deadlines below to receive it by 12/23.
- Ground:12/16
- 2nd Day Air:12/17
- Next Day Air:12/18
